- Does installation require building work?
- In a new build, wiring and control points should be planned before finishing work. In an existing property, we assess wireless or low-impact options. Whether walls need opening depends on the infrastructure and selected equipment.
- How long does installation take?
- Timing depends on circuits, equipment, available cabling and construction stage. Tell us when the space is accessible and which services cannot be interrupted. This allows installation phases and a schedule to be defined in the proposal.
- What happens if the internet goes down?
- It depends on the solution: functions configured for local control may continue working, while remote access, notifications and cloud services may be unavailable. Dependencies and available controls are defined for each project.
- Can I keep my existing equipment?
- We assess compatibility before specifying the system. Share the brands and models of lighting, blinds, climate equipment, alarms or networking. Having Wi-Fi alone does not guarantee integration.
- Are there recurring costs after installation?
- The investment depends on equipment, installation and selected services. Check the proposal for initial costs, any licences or cloud services, and the maintenance plan. Continuous monitoring and a human-response SLA are distinct services.
- Who manages the system and its accounts?
- Before accepting a proposal, define who administers the system, who can grant third-party access, and which documentation and credentials are handed over. Equipment and account ownership terms should be stated in the proposal.
- How does support work after handover?
- Automatic 24/7 monitoring does not mean round-the-clock staffed support. The maintenance plan defines support hours, response times, included visits and how equipment faults are handled.